Simple Pump Warranty

Hand Pump Warranty

Simple Pump Hand Pump parts are warranted against defective materials and workmanship for the lifetime of the product with the only exception being parts designed to take wear (i.e. seals, guides, shims, bushings and bearings).

The pump must be installed according to the installation instructions and used as designed or the warranty may potentially be voided.

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Motor Pump Warranty

The gear motors are warranted against defective materials and workmanship for a period of 18 months from the date of purchase. Routine maintenance consists of brush replacement, which may be needed after 5,000 hours of operation. The motor units must be installed according to the installation instructions and used as designed or the warranty may potentially be voided.

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Manufacturing Defects

Simple Pump Company determines whether a part has failed due to defect or abuse. Simple Pump Co. may require pictures of the failed part, the return of that part to Simple Pump Co., or both, as a condition of granting credit for the replacement. Most of the time photos will be sufficient which means speedy resolution of any warranty issue.

For the US: In the case of manufacturing defects, but not customer abuse, any part will be replaced and shipped, via the best method, to the customer’s site, at no charge. When the return of the part is required by Simple Pump Co., Simple Pump Co. will pay shipping fees, but only if Simple Pump Co. specifies how the part will be shipped, including mode, carrier, and speed of service.

Outside the US: In the case of manufacturing defects, but not customer abuse, any part will be replaced. The customer will be responsible for shipping.